FAQ


WHAT ARE MY PAYMENT OPTIONS?

PayPal and VISA, Master & AMEX Credit Cards

HOW MUCH IS MY SHIPPING COST?

- FREE DELIVERY - $0

  • Weight up to 3.0 kg - Australia Wide

- STANDARD DELIVERY - $10

  • Weight 4.0 kg - 5.0 kg - Australia Wide

- HEAVY GOODS DELIVERY - $25

  • Weight 6.0 kg – 20.0 kg - Australia Wide

- INTERNATIONAL SHIPPING - $30

  • Weight up to 1.0 kg
  • Contact us before placing your order to check if we ship to your destination
  • Please note that import duty and taxes may incur for shipping to certain countries. These charges are at the customers' own expense

WHAT IS AUTHORITY TO LEAVE (ATL)?

  • The ATL or Authority To Leave service allows Courier to leave the parcel in a secure location if a signature cannot be obtained for delivery
  • Please note that the ATL service may not be available to buildings with a security entrance. In these cases, a card will be left with instructions
  • Cuddlebee is NOT liable for parcels lost or damaged where the item has been left ATL as requested

HOW LONG DOES MY ORDER TAKE TO ARRIVE?

  • Standard Shipping
    Allow up to 10 working days 
  • Express Shipping
    Normally it is next day delivery, but allow up to 3 working days
  • International
    Arrival time will vary with destination, but allow up to 14 working days
  • Your Tracking details will be emailed to you once your order has been shipped

HOW MANY ITEMS CAN I ORDER ONLINE?

  • Maximum no of products per online order is 4
  • Should you require large quantities, please contact us directly via email

HOW WILL MY ORDER BE PACKAGED?

  • Your item is wrapped in a polythene wrapper and put it into a custom made Cuddlebee Bag which has a swing tag attached to it with the instructions

WHAT IS YOUR RETURNS AND EXCHANGE POLICY?

  • Items must unused and be returned in their original condition and packaging
  • All customers must contact Cuddlebee at sales@cuddlebee.com.au  within 7 days of receiving your order to initiate the process.
  • All shipping costs for returns and exchanges are at the buyers' own expense
  • Please provide your order number and contact details
  • All items must be unused, in its original condition and packaging

USER GUIDE

  1. Before bathtime simply fasten the Cuddlebee Smart Towel around your neck
  2. Fasten the Velcro properly
  3. Using your towel free hands, wash and carefully lift baby out of the bath and place on your chest directly
  4. Wrap each side of the Cuddlebee Smart Towel around your baby to dry and keep them warm straight after the bath

How to use